Terms and Conditions

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.

Ordering Online with a Credit Card
Ordering Online with Coaches Choice is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. Coaches Choice accepts valid personal, government and institutional Visa, MasterCard, American Express and Discover credit cards.

Alternate Payment Methods
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order or a corporate, institutional, government, or personal check. Payment by check may delay your order since we must wait for your funds to clear before we ship any merchandise. Please make checks and money orders to:

Coaches Choice
PO Box 1828
Monterey, CA 93942

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

To order with a credit card by fax, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, and fax the form with your credit card number to us at: 831-372-6075.

Coaches Choice also accepts purchase orders from recognized institutions and organizations. Please email us at info@coacheschoice.com or phone us toll free at 1-855-855-2863 for information about using purchase orders.

Standard Shipping Rates
Our standard domestic shipping rates are $8.99 for the first item on each order and $1.49 for each additional item on each order. Shipping is generally via FedEx, but may occasionally be via Priority Mail or another carrier.

Rush Shipping Rush
Rush shipping via FedEx 2nd and Next Day Air is available on most orders for an additional charge. Please phone us toll free at 1-888-229-5745 for pricing and availability.

International Shipping
International shipping is available to most countries via Airmail or Global Priority service. Please contact us at info@coacheschoice.com if you need an estimated shipping charge for international service before placing your order, otherwise we will simply calculate the least expensive air delivery method and add these charges to your order.

Shipping Times
Orders are usually processed within 48 hours of receipt. Most customers will receive their order within 14 business days; however shipping may take longer on unusually large orders or on orders during our peak seasons.

Sales Tax
California residents will be billed 8.50% sales tax.

Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 14 days of receipt of order.

All returns/exchanges are subject to a 10% restock fee.


There are no exchanges, returns or refunds after 30 days from receipt of order. Please contact us at info@coacheschoice.com or phone us at 1-888-229-5745 for return authorization.

Digital Files
All digital files can be downloaded twice, after that the download option will be disabled and the product will have to be repurchased.

There are NO refunds or exchanges on digital files

·        This includes digital files that have been purchased more than once

·        Files with problems will be replaced, process takes 24-48 business hours

Further any attempt to convert any purchase or download into a printable and/or any other transferable method/file is unauthorized.